RETURNS POLICY

Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.

Return Policy

  • Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
  • Returns are accepted within 14 days of purchase receipt.
  • Returned items must be in their original condition and packaging.
  • Noticeable wear on items renders them ineligible for exchange or refund.
  • BYO or supplied garments are not eligible for refund.
  • Supplying garments to AustralianHeavyHorseAssociation is done at your own risk.
  • All returns must comply with the company's Terms & Conditions.

What Cannot Be Returned

  • Refunds or exchanges are not provided for:
         - Change of mind
         - Errors in approved proofs
         - Non-'print ready' artwork
         - Shipping delays
         - Supplier stock delays
  • Incorrect garment size selections are not eligible for a refund or replacement.
  • Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
  • Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
  • Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
  • Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
  • Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.

Shipping Charges for Returns

  • The individual returning the product to AustralianHeavyHorseAssociation is responsible for covering all shipping fees associated with the return.
  • We do not provide reimbursement for shipping charges.
  • Refunds will be issued to the initial payment method, excluding any delivery fees.

To Return Your Item

1. Email AustralianHeavyHorseAssociation requesting a RMA (Return Merchandise Authorization) and provide:

  • Your name
  • Order number
  • Date of purchase
  • What garment(s) you would like to return
  • A short description of the manufacturing and/or print error
  • ​​​​​​Photograph of garment

2. Our team will review your RMA request and contact you to discuss available options.

Important Notes

  • All garment(s) must be returned to AustralianHeavyHorseAssociation to receive a replacement or refund.
  • It is the customer's responsibility to return garment(s) within two (2) weeks of AustralianHeavyHorseAssociation issuing/approving the RMA request.
  • AustralianHeavyHorseAssociation will require up to 5 working days to process your claim.

 

 

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Create Apparel has grown from humble beginnings in 2002 to the complete fulfilment house it is today. We manufacture, print, design and deliver a broad range of quality custom apparel for the Australian consumer. Sportswear is where we started, custom apparel is what we do. We pride ourselves on exceptional customer service and consistently delivering the highest quality printed apparel in a timely manner. We’re proudly Australian-owned and based in Western Sydney.